Shelby.Watson.ResumeNov2025.docx.pdf

Shelby.Watson.ResumeNov2025.docx

Shelby Watson

Nashville, TN • (615) 730-2646 • [email protected] • linkedin.com/in/watsonrs

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Customer Success and Operations specialist with expertise in onboarding, process automation, stakeholder management, and technical support for SaaS and mission-driven organizations. Recognized for delivering excellent partner experiences, streamlining systems, and driving measurable improvements in satisfaction, retention, and team efficiency. Committed to enabling seamless customer journeys and supporting organizational growth with data-driven solutions and a proactive approach.

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Experience

America's Thrift Stores

Donations Growth Specialist

June 2025 – November 2025 | Remote/Nashville, TN

• Directed multi-state Bags for Bucks fundraising operations, launching 100+ partner drives and boosting partner retention through structured onboarding and continuous support.
• Built automated Airtable dashboards consolidating scheduling, payment, and data integrity tracking — cutting manual work 40% and improving cross-team visibility.
• Created scalable onboarding collateral and SOP documentation, reducing average partner time-to-launch by 30% and improving partner readiness across regions.
• Served as sole liaison for partner organizations, managing end-to-end communication, logistics, and issue resolution with empathy and professionalism.
• Maintained data accuracy across Airtable, Vonigo, and financial reporting systems, ensuring reliable tracking of partner status, payments, and pickups.
• Collaborated with Marketing and Field Operations teams on themed campaigns, maximizing community engagement and drive enrollment.
• Developed internal Airtable training guides and coached new team members and ADLMs on data workflows, ensuring consistent processes across five states.
• Standardized partner tracking and reporting structure, giving leadership real-time visibility into active drives and forecasted revenue.

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